KVS Support & Technical Services

KVS Support Representatives are committed to serving clients in as timely and concise a manner as possible.  A receptionist will always answer your phone calls during business hours and direct you to support or technical personnel depending on the type of information you need.  The KVS Technical Support Staff will manage all functional aspects of the installation process and assist with future upgrades and operations.

We recognize that training and support are vital, and the KVS Support Staff will help ensure clients a smooth system transition and long-term success.

Support Services

Following initial KVS training, refresher training with support professionals is available at an ongoing basis.  While our toll-free hotline (1-800-999-9KVS) is open Monday through Friday from 8:30 am through 5:30 pm EST, KVS also offers online support via this website.  In addition, our support representatives frequently use remote access tools to diagnose any issues that arise.

KVS distributes all software updates quarterly and when applicable, our electronic user manuals reflect these changes.

Throughout the year, KVS clients exchange similar experiences and meet with KVS personnel at our Regional User Conferences.  A review of the latest software enhancements is always on the agenda, and clients' questions and suggestions are addressed and recorded.  Each summer, KVS holds a National User Conference near its headquarters in suburban Buffalo, NY.  Several seminars on a variety of topics, such as KVS software systems, municipal procedures and requirements, and third party products are covered.

Technical Services

A KVS Technical Representative will inventory a client's system to ensure compatibility prior to installation of KVS software, and will configure all networking equipment and workstations.  The Technical Staff will be available from 8AM to 5:30PM EST Monday through Friday to assist with system installation or networking issues.

Additional technical services are also available with KVS, such as Tech Support Plus, LanCare service, Remote Backup Storage, ASP Hosting, and WebCare.  These services range from allowing KVS technical professionals to load updates and patches for you to website setup and maintenance.

For additional information on KVS Support and Technical services, please call the KVS Marketing Department at 1-800-999-9KVS.