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Support

KVS recognizes that training and support are vital, and the KVS Support Staff will help ensure clients a smooth system transition and long-term success with us. Our Support Representatives are committed to serving clients in as timely and concise a manner as possible.
 


Electronic Documentation
 
Our Documentation Department continually updates our documentation to reflect current software enhancements. The updates are either delivered with application updates when built in or delivered to you on CD in Adobe PDF file format with every software update.
 
Hotline Support
 
Our Support Staff will take your calls from 8:30 a.m. to 5:30 p.m. [Eastern Standard Time], Monday through Friday, from our toll free number, 1-800-999-9KVS (587). A general voice mailbox is available after hours.
 
Online Support
 
The KVS on-line web service allows you to receive support any time you want, via email and online incident submission.  In addition to communicating with KVS Support and Marketing staff, you can also exchange ideas with other KVS software users.
 
Remote Diagnosis
 
In addition to onsite and hotline phone support, our support representatives frequently utilize remote access tools, such as pcAnywhere, WebEX, and Terminal Services, to aid in analyzing and resolving customer issues.
 
Software Updates
 
Included as part of our annual maintenance agreement, software updates are distributed quarterly and include product enhancements, regulatory changes, and bug fixes.
 
Training
 
Our support staff provides thorough initial training and is available for refresher training which can be performed at your location or ours.
 
User Conferences
 
In addition to our National User Conference held annually in historic Buffalo, NY, clients benefit from numerous regional conferences held throughout the year at a host client site.
 

Clients may request access to our online support forum by contacting our Technical Services Department.  Those with access may sign in below:
 

 
 
 
Upcoming Trade Shows:
Mass Collector & Treasurer Conference
GFOA Annual Conference
PLCM Annual Convention
PMAA Annual Conference
 
New Clients:
Northeast Maryland Waste Disposal Authority
Village of Flower Hill, NY
Village of Munsey Park, NY
Town of Newfane, NY
Village of Albion, NY
Village of Manchester, NY
City of Bradford, PA
Town of Peru, NY
Town of Camillus, NY
City of Pikeville, KY
Enterprise Upgrades:
City of Geneva, NY
Village of Haverstraw, NY
Village of Ardsley, NY
Village of Ossining, NY
Town of Ossining, NY
City of Batavia, NY
City of Peekskill, NY
Village of Farmingdale, NY
Village of Lynbrook, NY
City of Newport, KY
 

 


 

 

KVS Information Systems, Inc.
821 Maple RoadWilliamsville, NY  14221
Phone: 800-999-9KVS Local: 716-626-1976 Fax: 716-626-1973