Technical Services

ASP Hosting

KVS can provide hosted deployment of your products over the Internet, making your KVS applications available to you from any PC with internet access.

Installation

Our technical support department will handle all aspects of the installation process, from initial consultation to the installation and configuration of the server, workstations, printers, and other networking equipment.

LanCare

With our LanCare service, customers purchase a pre-determined bank of hours that can be used for both onsite and remote technical support issues. Our technical support staff can assist you with managing and maintaining your network, as well as performing system upgrades.

Remote Backup Storage

Intended to complement your current backup procedures, the KVS Remote Backup Storage service is designed to provide an additional layer of redundancy for your critical KVS data. After your normal nightly backup is run, another job transfers your KVS data to our secure ftp server. The data is then backed up as part of our normal backup rotation. Clients will have immediate access to their most current backup online, with the benefit of additional security and data integrity.

Remote Update

With our Remote Update service, our technical support staff will handle loading all updates and patches to your KVS applications, as well as third party supporting applications.

System Certification

The System Certification service is a required step in the installation or upgrade of any KVS system. During this process, KVS performs a complete inventory of the client's system to ensure that everything is compatible with the KVS applications being installed. Once everything is installed and configured, the entire system installation is documented, including a detailed inventory of your devices, for future support purposes.

Technical Hotline

Our technical support staff can assist you with system and networking issues from adding users and installing printers to troubleshooting connectivity and performance issues. They are available from 8:00 AM to 5:30 PM [EST], Monday through Friday, at our toll free number, 1-800-999-9KVS. A general voice mailbox is available after hours.

Tech Support Plus

With our TS+ service, in addition to the services provided in our Remote Update service, our technical support staff will perform various system checks including verifying backups, cleaning up temporary files, checking system logs, and identifying possible system performance issues.

WebCare

Do you have a web presence? Our technical support staff can provide both initial setup as well as ongoing maintenance of your site.

Need More Information?

For a free product demonstration, click below to submit a request or contact the KVS Sales Department at 1-800-999-9KVS.