Technical Support |
The KVS
Technical Support Staff will manage all functional aspects of the
installation process and ensure that all steps have been taken for a
successful future with KVS.
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ASP
Hosting
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KVS
can provide hosted deployment of your products over the internet,
making your KVS applications available to you from any PC with
internet access. |
Installation
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Our
technical support department will handle all aspects of the
installation process, from initial consultation to the installation
and configuration of the server, workstations, printers, and other
networking equipment.
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LanCare
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With
our LanCare service, customers purchase a pre-determined bank of
hours that can be used for both onsite and remote technical support
issues. Our technical support staff can assist you with
managing and maintaining your network, as well as performing system
upgrades.
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Remote Backup
Storage
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Intended to complement your current backup procedures, the KVS
Remote Backup Storage solution is designed to provide an additional
layer of redundancy for your critical KVS data. After your
normal nightly backup is run, another job transfers your KVS data to
our secure ftp server. The data is then backed up to tape as
part of our normal backup rotation. Clients will have
immediate access to their most current backup online, with the
benefit of additional security and data integrity.
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System Certification
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The
System Certification service is a required step in the installation
or upgrade of any KVS system. During this process, KVS
performs a complete inventory of the client's system to ensure that
everything is compatible with the KVS applications being installed.
Once everything is installed and configured, the entire system
installation is documented, including a detailed inventory of your
devices, for future support purposes.
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Technical Hotline
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Our
technical support staff can assist you with system and networking
issues from adding users and installing printers to troubleshooting
connectivity and performance issues. They are available from
8:00 AM to 5:30 PM [EST], Monday through Friday, at our toll free
number, 1-800-999-9KVS. A general voice mailbox is available
after hours.
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Tech Support Plus
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With our TS+ service, our technical support staff will handle
loading all updates and patches to your KVS applications, as well as
third party supporting applications.
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WebCare
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Do
you have a web presence? Our technical support staff can
provide both initial setup as well as ongoing maintenance of your
site. |
Clients may
request access to our online support forum by contacting our
Technical Services Department. Those with access may sign
in below:
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Upcoming Trade
Shows:
Mass Collector & Treasurer Conference
GFOA Annual Conference
PLCM Annual Convention
PMAA Annual Conference
New Clients:
Northeast Maryland Waste Disposal Authority
Village of Flower Hill, NY
Village of Munsey Park, NY
Town of Newfane, NY
Village of Albion, NY
Village of Manchester, NY
City of Bradford, PA
Town of Peru, NY
Town of Camillus, NY
City of Pikeville, KY
Enterprise Upgrades:
City of Geneva, NY
Village of Haverstraw, NY
Village of Ardsley, NY
Village of Ossining, NY
Town of Ossining, NY
City of Batavia, NY
City of Peekskill, NY
Village of Farmingdale, NY
Village of Lynbrook, NY
City of Newport, KY
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